FAQs

A complete refund will be issued if the product fails to reach you. Should you suspect this situation, kindly contact us via email at info@refillarena.com, and we will initiate the refund for the amount you have paid within one business day. However, if you have mistakenly sent Bitcoin or cryptocurrency to an incorrect receiving address or have provided an incorrect email or phone number, we regret to inform you that we may not be able to process a full refund in such instances. Therefore, it is essential to verify that all details are accurate during the account registration process.

Refillarena, akin to cryptocurrency platforms, operates on a global scale with a comprehensive list of supported countries. Users can easily choose from the available countries and product categories by utilizing the dropdown menu located on the homepage.

At Refillarena, your privacy is of high importance. We collect information that is necessary for processing your orders and ensuring the secure delivery of your purchased items. This includes sending you the product code for your preferred gift card or purchased eSIM products. Make sure you enter the correct email during checkout Process. Register an account for easy access to your purchase history from your account profile.

RefillArena is a cutting-edge Web3 platform that allows users to purchase gift cards, mobile top-ups, and eSIMs using bank cards or a variety of cryptocurrencies, including BTC, ETH, BNB, FTM, SHIB, DOGE, and stablecoins like USDC, USDT, and BUSD.

Designed for speed, security, and convenience, Refillarena offers a seamless way to put your cryptocurrencies to use in real-world transactions.

Refillarena website is designed to be fully responsive, and our mobile application offers a user-friendly experience. and easy checkout process. For a comprehensive user guide, please go to the "How it Works" section for a detailed step-by-step tutorial.

For a complete understanding of all regulations and policies, kindly consult our Terms and Conditions. To verify your remaining balance, please navigate to the Limits section.

You Can use refillarena from your computer or mobile to recharging your phone while roaming. Do take advantage of the eSIM offerings by browsing to eSIM section.

We offer multitude of gift cards and mobile top-ups, like some of the most popular brands around the world including Amazon, PlayStation, Adidas, iTunes, Steam, Google Play, fortnite, and many more. You can browse our complete products at Refillarena website and mobile app and discover ways to utilize your crypto tokens and coins on real-world utility.

Product delivery is instant by email!. You can Also login to your account profile to view your product(s) purchase details including the product key(s). Once your transaction receives the necessary confirmations on the network, the gift card code is dispatched to your email address, or the top-up will be applied to your mobile phone number. While this process is typically swift following transaction confirmation, there may be instances where delays occur. Additionally, please remember to check your email's spam folder. If you do not receive the product, kindly contact us for support.

If you're facing login issue. Perform a password reset or 'Contact us', One of our support team representatives will assistance you.

The eSIM card embeds the traditional SIM card directly into the device chip, rather than adding it as a separate removable component to the device. eSIM eliminates the need for a physical SIM card, allowing users to activate a mobile plan without inserting a card. It offers convenience, flexibility, and can support multiple profiles and numbers on a single device.

Refillarena offers Digital SIM Cards (eSIMs) globally to 200+ countries at affordable rates. Ready to try eSIMs and change the way you stay connected? View eSIM catalogue local and regional eSIMs.

Unlike traditional smartphones that require users to visit a carrier to physically swap SIM cards, eSIM technology is embedded directly into devices—including smartphones, tablets, and smart hardware — eliminating the need for separate installation. This built-in functionality enables manufacturers to design devices with better sealing and slimmer profiles. More importantly, it simplifies network switching across multiple carriers and removes the hassle of manually replacing physical SIM cards.

After successful purchase of the eSIM, you'll receive a unique QR code associated with your eSIM. Scan the QR code with your eSIM compatible device, the device prompts a confirmation to add the eSIM, and upon agreement it activates the eSIM.

Make sure “Data Roaming” is enabled, as your data plan will begin consuming usage from the moment it’s activated in your destination country.

The eSIM profile automatically activates once the user arrives in the destination country and begins using the data plan. Additional smart features are included to help users monitor data consumption and stay in control of their usage. Check your usage easily directly from refillarena eSIM usage monitor tool.  

Please note that all purchased eSIMs has a PIN validity of 365 days, meaning product must be activated within 365 days from the date of purchase.

No, currently the eSIMs are data only. Only, limited countries can provide eSIMs with phone numbers such as UK in Europe.