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Terms and Conditions

Last Updated: 19 Jan. 2026

1.Introduction and Acceptance of these Terms

Welcome to Refillarena. These Terms and Conditions (the “Terms”) form a binding legal agreement between you (“you,” “your,” or “User”) and Hala Media Marketing Services (“Refillarena,” “we,” “our,” or “us”), the operator of the website refillarena.com, the Refillarena mobile applications for iOS and Android, and any related services offered under the Refillarena brand (together, the “Platform” or the “Service”).

By accessing, browsing, registering for an account on, or completing any purchase through the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree with any part of these Terms, you must stop using the Platform immediately.

These Terms apply in addition to any product-specific terms, redemption conditions, and end-user agreements imposed by the issuers of the gift cards, top-ups, eSIMs, or other digital products you purchase through the Platform.

2.Definitions

  • “Platform” — the Refillarena website at refillarena.com, our iOS and Android applications, and any successor or related properties operated by us.
  • “Product” — any digital code or value that we make available for purchase, including but not limited to gift cards, prepaid vouchers, in-game top-ups, mobile airtime, data bundles, and eSIM plans.
  • “Issuer” — the third-party brand, retailer, telecom operator, or service provider that issues a Product and defines its redemption terms (for example, Apple, Amazon, Garena, PlayStation, TikTok, mobile network operators, and similar parties).
  • “Crypto Asset” — any digital token or cryptocurrency we list as an accepted payment method, including but not limited to BTC, ETH, USDT, USDC, SOL, MATIC, AVAX, LTC, BNB, DOGE, and additional supported tokens.
  • “Order” — a purchase request you submit through the Platform.
  • “User Account” — the optional registered account associated with your email address that allows you to view order history and retrieve purchased codes.

3.Eligibility

To use the Platform you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater;
  • Be legally capable of entering into a binding contract under the laws of your jurisdiction;
  • Not be a resident of, or accessing the Platform from, a country or region subject to comprehensive sanctions administered by the United Nations, the European Union, the United Kingdom, the United States Office of Foreign Assets Control (OFAC), or the United Arab Emirates;
  • Not appear on any applicable sanctions, terrorism, or anti-money-laundering watchlist;
  • Provide accurate, current, and complete information whenever the Platform requests it.

We may refuse service, suspend or terminate any account, or cancel any Order at our sole discretion where we reasonably believe these eligibility requirements are not met.

4.Description of the Service

Refillarena operates an online marketplace that allows you to purchase digital Products from third-party Issuers and pay for them in Crypto Assets or, where available, by credit or debit card. We act as an intermediary reseller of Products that have been lawfully placed on the market by their Issuers or by authorised distributors.

Refillarena is not the issuer of any gift card, top-up, voucher, or eSIM offered through the Platform. The right to use, redeem, or claim any Product is governed by the Issuer’s own terms of service, redemption rules, regional restrictions, and validity periods, which apply in addition to these Terms. You are responsible for reviewing those terms before purchase.

Refillarena does not provide custodial wallet services, exchange services, investment advice, or any other regulated financial service. Crypto Assets are used solely as a means of paying for Products.

5.User Accounts

You may purchase certain Products as a guest without registering. For most purchases, however, we recommend creating a User Account so that you can retrieve your codes, view your order history, and receive support.

You are responsible for:

  • Maintaining the confidentiality of your login credentials, including any password and two-factor authentication factors;
  • All activity that takes place under your User Account, whether or not you authorised it;
  • Notifying us immediately at support@refillarena.com if you suspect any unauthorised access to or use of your account;
  • Using only one User Account per person and not creating accounts under false identities, aliases, or for the purpose of evading restrictions.

We reserve the right to suspend, restrict, or close accounts, refuse transactions, and cancel Orders at our sole discretion where we reasonably believe these Terms have been violated or where required by law.

6.Orders, Pricing and Payment

6.1Order process

The display of Products on the Platform is an invitation to treat and not a binding offer. A binding contract is formed only when we confirm acceptance of your Order, which usually happens through the on-screen order confirmation and the delivery of the Product to your User Account or email address.

6.2Prices and exchange rates

Prices are displayed in the currency selected on the Platform and, where applicable, in the equivalent amount of the Crypto Asset you choose at checkout. Because Crypto Asset prices are highly volatile, the Crypto Asset amount quoted at checkout is valid only for a short period (typically 10 to 30 minutes) and may change if you take longer than that to complete payment. The fiat-equivalent price you see at the moment of checkout is the binding price for the Order.

6.3Accepted payment methods

We currently accept payment in a wide range of Crypto Assets across multiple blockchain networks, including but not limited to Bitcoin (BTC), Ethereum (ETH), USDT, USDC, Solana (SOL), Polygon (MATIC), Avalanche (AVAX), Litecoin (LTC), BNB, Dogecoin (DOGE), and additional supported tokens. Where indicated, we also accept payment by credit or debit card through our payment service providers.

Available payment methods, supported networks, and minimum or maximum amounts may change at any time without prior notice.

6.4Network confirmations and the correct address

When paying with a Crypto Asset you must:

  • Send the exact amount requested at checkout;
  • Send the payment to the deposit address displayed at checkout, using the correct blockchain network for that asset;
  • Allow the required number of network confirmations before fulfilment can be completed.

You acknowledge that blockchain transactions are irreversible. We cannot recover funds sent to the wrong address, on the wrong network, with the wrong amount, or after the quote has expired, except where doing so is reasonably possible and we choose to do so as a goodwill gesture.

6.5Underpayments and overpayments

If your payment is short of the quoted amount or arrives after the quote has expired, the Order may be cancelled and we may, in our discretion, offer to credit the amount you sent to your User Account or apply it to a new Order. Where you have overpaid, we may, in our discretion, credit the excess to your User Account or refund it in the same Crypto Asset, less any network fees.

6.6Taxes

Prices do not include any taxes, duties, or charges that may apply in your jurisdiction. You are solely responsible for determining and paying any taxes arising from your use of the Platform and your acquisition or use of Products.

7.Delivery and Fulfilment of Products

Delivery of digital Products is normally instant once payment is confirmed on the relevant blockchain network or by the card payment processor. Codes and PINs are delivered:

  • To the User Account associated with the email address used at checkout, where you can view and copy them at any time; and/or
  • By email to the address you provide at checkout, where supported by the Issuer.

It is your responsibility to use a valid email address and to check your spam or junk folder. If you do not see a code in your User Account within a reasonable period after payment confirmation, please contact us at support@refillarena.com with your order number.

Some Products (for example, eSIMs, regional top-ups, or specific game currencies) may require additional information from you, such as a player ID, account ID, or phone number. You are solely responsible for providing accurate details. Refillarena is not liable where a Product cannot be delivered, redeemed, or applied because of inaccurate information supplied by you.

8.Refunds, Cancellations and Failed Transactions

Products sold through the Platform are digital goods that are made available for immediate use. To the maximum extent permitted by applicable law:

  • All sales are final;
  • We do not offer refunds, returns, exchanges, or chargebacks once a Product has been delivered or made available in your User Account;
  • Where you are a consumer in a jurisdiction that grants a statutory right of withdrawal for digital content, you expressly consent to the immediate performance of the contract and acknowledge that your right of withdrawal expires once we begin delivery of the Product.

8.1Technical Failures and Delayed Fulfilment

Where an Order fails for technical reasons attributable to us (for example, the Issuer’s system is temporarily unavailable, the code we deliver is invalid on arrival, or fulfilment cannot be completed within forty-eight (48) hours of successful payment verification), we will, at our sole discretion, provide one of the following remedies:

  • (a) Re-issue the Product;
  • (b) Supply an alternative Product of equivalent value;
  • (c) Credit your User Account with the amount paid; or
  • (d) Issue a refund to the original payment method, subject to the deduction of any unavoidable blockchain network, miner, or third-party payment processing fees.

8.2User and Third-Party Exclusions

Refillarena is not responsible for transaction failures, delivery delays, or losses caused by you or by third parties beyond our reasonable control. No refunds, credits, or replacements will be issued for:

  • Incorrect delivery information, email addresses, or wallet addresses submitted by you;
  • Regional or geographical restrictions imposed by the Issuer;
  • Expired or already-redeemed codes resulting from your own delay or actions;
  • Blockchain network congestion, high gas fees, or exchange rate movements during transit;
  • Seizure, holding, or confiscation of funds by your wallet provider, exchange, or payment processor.

9.Prohibited Conduct

You agree not to, and not to permit any third party to:

  • Use the Platform in violation of any applicable law or regulation, including tax, anti-money-laundering, anti-bribery, sanctions, export control, or consumer protection laws;
  • Purchase Products with funds derived from any unlawful activity or for the purpose of laundering money, financing terrorism, or evading sanctions;
  • Resell Products purchased on the Platform outside the personal-use context for which they are intended, or use the Platform for any commercial scheme, mass solicitation, or unauthorised marketing campaign;
  • Use the Platform to defraud, deceive, or harm Refillarena, Issuers, payment service providers, other users, or any third party;
  • Submit false, misleading, or stolen payment, identity, or contact information;
  • Use bots, scrapers, automated tools, or any technical means to access the Platform, place Orders, or harvest content;
  • Attempt to gain unauthorised access to, probe, scan, or test the vulnerability of any part of the Platform or its underlying systems;
  • Interfere with, disrupt, or impose an unreasonable load on the Platform or its infrastructure;
  • Reverse engineer, decompile, or otherwise attempt to extract the source code of any software comprising the Platform, except to the extent expressly permitted by applicable law;
  • Use the Platform for any purpose for which it was not designed.

We reserve the right to investigate suspected violations, cooperate with law enforcement, and disclose information about you, your transactions, and your use of the Platform where we are required to do so by law or where we consider it reasonably necessary to enforce these Terms.

10.Anti-Fraud, AML and Sanctions Compliance

Refillarena maintains internal controls designed to detect and prevent fraud, money laundering, terrorism financing, and the use of the Platform by sanctioned parties. We may, at our sole discretion and to the extent permitted by applicable law:

  • Decline, delay, or cancel any Order, transaction, or payment;
  • Block or unwind transactions involving wallets, addresses, or payment instruments that we reasonably believe are associated with illicit activity;
  • Request additional information or documentation from you to verify your identity, the source of your funds, or the legitimacy of a transaction;
  • Report suspicious activity to competent authorities.

You acknowledge that we may rely on transaction screening services, blockchain analytics tools, and information provided by our payment service providers and Issuers when making these decisions.

11.Intellectual Property

All design, source code, content, text, graphics, user interface, logos, and proprietary technology of the Platform are the exclusive property of Hala Media Marketing Services or its licensors and are protected by intellectual property laws in the United Arab Emirates and other jurisdictions. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial use in accordance with these Terms.

Logos, trademarks, brand names, and product images of third-party Issuers that appear on the Platform are the property of their respective owners and are used solely to identify the Issuer or the intended use of a Product. Their use on the Platform does not imply any ownership, affiliation, sponsorship, partnership, endorsement, or authorisation by the Issuer unless expressly stated. Where an Issuer requests removal of its marks or images, we will act in good faith to address the request.

You may not copy, reproduce, modify, distribute, publicly display, create derivative works of, or otherwise exploit any part of the Platform without our prior written consent.

12.Third-Party Services and Links

The Platform integrates with, and may link to, third-party websites, applications, payment service providers, blockchain networks, analytics services, advertising networks, and Issuers (“Third-Party Services”). Your use of any Third-Party Service is subject to that party’s own terms and privacy practices. We do not control and are not responsible for the availability, content, security, or practices of Third-Party Services, and we do not endorse them by linking to or integrating with them.

13.Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform and the Products are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation any warranty of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, accuracy, or freedom from viruses or other harmful components.

Without limiting the foregoing, we do not warrant that:

  • The Platform will operate without errors, interruptions, or delays;
  • Any Product, code, or PIN will be redeemable in every region or at any particular time;
  • Any blockchain network used to settle a payment will function correctly, confirm transactions in a particular time, or operate free from forks, congestion, or attack;
  • Any information on the Platform is complete, accurate, current, or reliable.

14.Limitation of Liability

To the maximum extent permitted by applicable law, Refillarena, its affiliates, directors, officers, employees, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, loss of cryptocurrencies, or loss of opportunity, arising out of or in connection with the Platform, the Products, or these Terms, even if we have been advised of the possibility of such damages.

Our aggregate liability to you arising out of or in connection with any single Order or the Platform shall not exceed the amount you actually paid to us in connection with the relevant Order in the thirty (30) days preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

15.Indemnification

You agree to defend, indemnify, and hold harmless Refillarena and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your breach of these Terms or of any applicable law; (c) the information you submit; or (d) any third-party claim resulting from your conduct on the Platform.

16.Suspension and Termination

We may suspend, restrict, or terminate your access to the Platform, your User Account, or any specific Order at any time, with or without notice and at our sole discretion, where we reasonably believe that:

  • You have violated these Terms or applicable law;
  • Your use of the Platform poses a security, legal, regulatory, or reputational risk;
  • We are required to do so by a competent authority or by a court order;
  • It is necessary to protect Refillarena, other users, or third parties from fraud, abuse, or loss.

You may stop using the Platform and delete your User Account at any time. Sections that by their nature should survive (including without limitation Sections 8 to 15, 17, and 19 to 22) will survive termination.

17.Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms where the delay or failure results from causes beyond our reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, government action, embargoes, sanctions, labour disputes, internet or telecommunications failures, blockchain network outages, hacks, smart-contract failures, or third-party service provider failures.

18.Changes to the Platform and Products

We may at any time add, modify, suspend, withdraw, or discontinue any part of the Platform, any Product, or any feature, with or without notice. We are not liable to you or to any third party for any such change. Where we discontinue a Product permanently, we will use reasonable efforts to honour Orders that were already accepted at the time of discontinuation.

19.Changes to these Terms

We may revise these Terms from time to time. The updated version will be posted on the Platform with a new “Last Updated” date. Material changes will, where reasonably practicable, be highlighted on the Platform or notified to registered users by email. Your continued use of the Platform after the updated Terms take effect constitutes your acceptance of the revised Terms.

20.Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or formation are governed by and construed in accordance with the laws of the United Arab Emirates, without giving effect to any conflict-of-laws principle that would result in the application of the laws of another jurisdiction. The courts of Dubai, United Arab Emirates have exclusive jurisdiction to settle any such dispute or claim, except that we retain the right to bring proceedings against you in the courts of the country in which you reside.

21.Miscellaneous

These Terms, together with our Privacy Policy and any documents expressly incorporated by reference, constitute the entire agreement between you and Refillarena regarding the Platform and the Products and supersede all prior or contemporaneous agreements, communications, and proposals on this subject.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed to the minimum extent necessary and the remaining provisions will continue in full force and effect.

No failure or delay by us in enforcing any right under these Terms operates as a waiver of that right. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time without restriction.

22.Contact Us

Questions, notices, or complaints about these Terms should be addressed to:

Hala Media Marketing Services

Refillarena (refillarena.com)

Dubai, United Arab Emirates

Email: support@refillarena.com

Support: https://refillarena.com/en/contact-us